Incident Leads to Record FAA Fine
A 34-year-old San Antonio woman, Heather Wells, is facing legal action for failing to pay a record $81,950 fine imposed by the Federal Aviation Administration (FAA). The fine stems from an incident on July 7, 2021, during an American Airlines flight from Texas to Charlotte, where Wells exhibited violent behavior, including kicking and spitting at passengers.
Mid-Air chaos and restraint
During the flight, Wells became increasingly agitated after ordering an alcoholic beverage and attempted to open the aircraft’s door mid-flight while screaming profanities. In response, the crew restrained her with duct tape and flex cuffs, but she continued to kick, spit, and attempt to bite and head-butt flight attendants and passengers.
The FAA imposed its highest-ever fine for passenger violence, charging Wells $45,000 for assaulting crew members, $27,950 for attempting to open the cabin door, and $9,000 for interfering with crew duties. Despite her violent behavior continuing until she was sedated and removed from the plane upon landing, Wells has yet to pay the fine, prompting the FAA to sue her.
Legal consequences
The FAA’s complaint highlights the severe threat Wells posed to the safety of the aircraft, crew, and passengers, underscoring the importance of maintaining order and safety in the skies. The case sets a precedent for addressing extreme in-flight disturbances and reinforces the FAA’s commitment to passenger safety.