Guest’s stay turns costly after an accident leads to a hefty charge
An Airbnb guest’s experience took a shocking turn when an accidental spill on a couch led to a $3,000 damage claim by the host. The ordeal, shared by a Reddit user, quickly drew attention from netizens, sparking debate about fairness in damage claims and hosts’ responsibilities.
The guest, who was staying with friends to commemorate a late friend, shared their story on Reddit in the hopes of finding advice on how to handle the situation. What started as a heartfelt gathering quickly turned into a financial nightmare after a sauce stain on the host’s couch spiraled into a demand for thousands of dollars.
The Airbnb incident: A costly stain
The Reddit user detailed the experience, explaining that they offered to compensate the host for cleaning the couch after the spill. “I recently stayed at an Airbnb with some friends as an unofficial memorial for a friend who had passed away. Unfortunately, I spilled some sauce on one of the couches. I offered to pay the host for her time and efforts to clean it. I didn’t think much else would come of this,” the user wrote.
However, the situation quickly escalated. According to the guest, the host claimed that the stain was irreparable and that the couch’s fabric had been discontinued. The host initially asked for $1,100 outside of the Airbnb platform to replace the couch but later increased the demand to $3,000 when filing a damage claim on the app. The host justified the amount by stating that both couches needed replacing as they were a matching set, despite the spill only affecting one.
“I responded and told her I’d prefer to handle this over the app and make an official damage claim. She said, ‘Oh, ok, sorry we couldn’t get it figured out,’” the guest recalled. They suspected the host of trying to extort more money by avoiding the official damage claim process.
Netizens offer advice and solidarity
The Reddit post quickly gained traction, with many users offering advice and support. One user suggested, “Airbnb generally sides with the guests in these situations and only asks them to pay; they’ll never force them to. The host def knows that.” Others encouraged the guest to report the host’s attempt to seek payment outside of the Airbnb platform, noting that this could result in consequences for the host, such as suspension of their account.
“Report her to Airbnb stating that she communicated outside the app asking for money. This will get her account reviewed and they may shut her down,” one commenter advised, urging the guest to provide screenshots of the messages.
Another user ridiculed the host’s choice of furniture, saying, “What kind of idiot host puts a $3,000 WHITE COUCH in a rental that turns over once a week? If they are so concerned about their precious couch, they need to put a cover on it.”
Airbnb’s stance on damage claims
Airbnb’s damage claim process is designed to ensure both hosts and guests are treated fairly. While hosts can file claims for damages, they are expected to do so through the platform, allowing Airbnb to mediate the situation. In cases where hosts attempt to settle claims privately, the company encourages guests to report such behavior to prevent exploitation.
In this case, the guest’s decision to keep the issue within Airbnb’s official channels may help resolve the dispute without undue financial burden.
As netizens continue to weigh in, the incident serves as a reminder of the importance of transparency and fair play in the growing short-term rental market.